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ERICA KOESLER JESSICA McCLINTOCK
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Frequently Asked Questions (FAQ)Here you can find answers to questions we commonly receive. If you don't find the information you're looking for on this page, please feel free to contact us and ask!
1. How do I order a custom design?Don't see exactly what you want? Email us! We're always happy to work
with brides on custom designs. Send us pictures of your gown, a description
of the veil you envision, etc. The more information we have the better! 2. How do I change or cancel an order?If you've placed an order online and need to make a change or cancel
your order, please contact us by email, phone as soon as possible. In
most cases, there is no charge for making adjustments to your order. 3. What Methods of Payment do you accept?We accept payment in the following ways:
When you place an order through our online shopping cart, you will
be prompted to select a payment method. You can safely submit your credit
card information to us online through our secure checkout. If you elect to pay by check
or money order, you will be provided with a mailing address for payment. 4. How long will my order take to arrive?Most orders take approximately 3 to 5 weeks to complete, however in certain circumstances, the time it takes to fill your order may take slightly longer. For example, some veils and accessories may not be in stock at the time of your order, and will need to be specially obtained. We will work diligently to finish your order and ship it out to you as
swiftly as possible. Nevertheless, please be sure to tell us if you
need to have your item(s) by a certain date. We can usually
accommodate rush orders. 5. How will my package be shipped?Standard shipping is FREE with the exception of overnight (UPS) shipping or shippping outside of the united states. Standard shipping within the United States is done via USPS Priority Mail. Standard shipping includes insurance and delivery confirmation. We can also accommodate special shipping requests such as overnight via UPS. Please be aware that not all items are available for immediate shipment. Overnight shipment will ship when it becomes available. not necessarily the next day. If you're interested in special shipping, please be sure to inquire about shipping options when you place your order. Please be aware, shipping insurance only covers loss or damage while the package is in transit. Insurance will not cover replacement of items where delivery confirmation indicates the package was delivered. We also ship internationally. We determine international shipping rates on a case-by-case basis. 6. What is your return policy?To insure the highest quality, We fully inspect each and every item before shipping. Because these items can be easily damaged by repeated handling there are no warranties that apply for any reason beyond 7 days of receipt. Erica Koesler items are considered custom orders and are not returnable for any reason. Once you have received your order you have 7 days to look it over and decide if you wish to keep it. All returns must be postmarked within 7 days of the date they were delivered to you. This does not mean that it has to reach us within 7 days. It just needs to be postmarked within that time frame. Items returned to us with a postmark later than 7 days after delivery to you will not be accepted for refund. Please open your shipment immediately! We go to great lengths to pack your order securely, and we ask that you package them with the same amount of care with which they were mailed to you. We must receive your return in the original, new condition. We suggest that you insure them for loss or damage by the carrier as we cannot give you a refund if it arrives damaged in any way. Shipping charges for the initial delivery and for the return will not be refunded except in the case of replacement due to defect. We will replace any item that is found to be defective with an identical item
provided we are notified within 7 days of delivery to you. After 7 days we
will no longer be responsible for defects found. Please inspect your item carefully
upon receipt. 7. What veil edging is available?
8. What veil fabrics are used?
9. What tulle colors do you offer?
10. What is a blusher?A blusher is the top layer of any veil brought forward to cover your face.
In order to have a blusher, your veil must have at least two layers, or be
a cage veil. 11. How do I get wrinkles out of my veil?Veils usually become wrinkled in transit. Happily, it's very easy to remove
wrinkles from your veil. Simply hang your veil up for a day or two, and the
wrinkles should fall right out on their own. If you have a few stubborn wrinkles,
hang the veil in the bathroom (but not in the shower itself!) and take a
hot, steamy shower. By the time you're done, your veil should be wrinkle-free.
We do not recommend ironing your veil. Tulle is very delicate and may melt or
burn. 12. How do I secure the veil?Your veil will come on its own comb, Your stylist will be able to slip the veil right into place, especially if you're wearing your hair in any sort of up-do or have your hair half-up. The teeth of the comb should point toward the back of your head. If you're wearing your hair down, or if you have short hair, your stylist may use one of the following simple tricks to keep your veil solidly in place. Small Pony Tail:Take a small section of hair (about the width of a pencil) where you'd like to anchor your veil. Use a small clear hair band (available at any drug store) to create a tiny pony tail at that spot. Be sure the pony tail is tight! You can even make two small pony tails for extra security. Then simply slip the teeth of the veil's comb under the pony tail, and your veil should stay put all night, no matter how much you dance. Irish step dancers use this technique to keep their curly wigs in place for competitions and shows. Pin Curl:Take a small section of hair (about the width of a pencil) where
you'd like to anchor the veil. Wind the section of hair around your finger
until you have a coil of hair snug against your head. Secure the pin curl flat
to your head by using two bobby pins crisscrossed in an X shape over the curl. Then
slip the teeth of the veil's comb under the pin curl, and you're ready
to go!
Vegas showgirls use this technique to keep their huge headpieces on
during stage shows. 13. I have short hair... Can I wear a veil or tiara?Absolutely! Veils work with all lengths of hair, from the shortest
pixie cut to the most luxuriously long locks. Our veils come attached
to combs that can grip even the finest, shortest hair. See "How
do I secure the veil?" for more information on keeping the veil in place with any hairstyle. Tiaras, combs,
and headbands all work gorgeously with short hair. 14. What's the difference in veils widths 72 inch and 108 inch?As veil width increases, so does 'poofiness' and opacity (in other words, it's more gathered and harder to see through). 15. What are the different veil lengths and how do I choose?There are seven main veil lengths available at Claireveils.com: Shoulder, Elbow, Petite Fingertip, Fingertip, Waltz, Chapel and Cathedral.
Veil length is usually chosen by the formality of your wedding and how it fits with the decoration on the back of your gown. Our guidelines for veil length may help you, but remember, they are only guidelines - this is your wedding and you should have the veil of your dreams!
Remember, your bridal veil should celebrate your individual style, and make you look and feel beautiful. It's your wedding! |
Thank you! My veil is more beautiful than I could have imagined.  |
| Site By: VisualAccentsDesign.com © 2008 www.ClaireVeils.com |
Our standard veils, and the vast majority of veils on the market,
are made from a fabric known in the industry as bridal illusion. This
tulle is essentially a very fine polyester netting. Soft & sheer,
bridal illusion exhibits a diamond-shaped weave. 
This tulle is made from cotton and features a hexagonal pattern weave.
Veils made from English netting fall with a slightly heavier drape
than those of bridal illusion. We offer some English netting veils. 
Silk tulle is exceptionally sheer and luxurious. Like English netting,
silk tulle also features a hexagonal weave. Silk, however is more soft
and fluid than either bridal illusion or English netting. Silk veils
have been a hallmark of bridal elegance for centuries. We offer some
Silk Tulle Veils. 
White:
